Responsible gambling

We want your time with Tower Casino to be enjoyable and safe. Gambling should be an entertaining activity, not a source of stress or harm. This page explains practical steps, tools and support options you can use to keep control of your play. If anything here feels urgent, please reach out to our support team right away.

Why Responsible Gambling Matters

Playing responsibly protects your wellbeing, relationships and finances. Small changes — like setting a deposit limit or taking a short break — can stop problems before they start. Being honest with yourself about how gambling fits into your life is the first and most important step.

Recognising Warning Signs

Watch for changes in behaviour that might mean gambling is becoming risky. Common warning signs include:

• Spending more time or money than intended.
• Needing larger stakes to feel the same excitement.
• Chasing losses or thinking “I’ll win it back”.
• Neglecting work, family or essential bills because of gambling.
• Borrowing money or using other people’s cards to play.
• Feeling anxious, restless or secretive about your play.

Practical Tools to Control Your Play

We provide a range of tools and behaviours you can use immediately to reduce harm and regain control.

• Set a deposit limit: decide in advance how much you can afford to lose and stick to it.
• Use loss or wager limits to cap activity over a day, week or month.
• Choose session length limits or use a reality check to pause and reassess.
• Take regular breaks — step away for an hour, a day or longer if you notice risky patterns.
• Avoid using other people’s cards or third-party payment methods.
• Turn off push notifications or marketing messages if they encourage play you don’t want.

Deposit, Loss and Wagering Limits

Setting and respecting limits is one of the most effective ways to gamble responsibly. If you prefer, our team can assist with limit changes or setting them on your behalf.

• Typical minimum deposit amounts are low to make entry affordable, but choose a limit that matches your budget and priorities.
• Consider both deposit and loss limits — one caps how much you put in, the other caps net losses.
• Be aware that bonus or shop credits often carry wagering requirements and contribution rules; high wagering multipliers make chasing losses more likely.
• If you are unsure how limits affect gameplay or promotions, ask support before you deposit.

Time-Outs and Self-Exclusion

If you need a break, a short time-out or a longer self-exclusion can be put in place quickly. These are powerful tools and we will respect your choice.

• Short time-outs can be applied when you need a cooling-off period.
• Longer self-exclusion can be used for weeks, months or permanently if you want a clear break.
• During self-exclusion your access to the account will be restricted and promotional contact stopped.
• Self-exclusion decisions are taken seriously and cannot be removed until the selected period has ended.

Reality Checks and Session Reminders

Regular reminders help you keep track of how long you’ve been playing and make deliberate choices about continuing. You can use them to:

• Receive an on-screen notification after a set session length.
• Log how much you have staked and how much you have lost during a session.
• Pause and re-evaluate whether to continue playing.

Age Verification and Account Security

Protecting young people and securing accounts are central to safe play. Before any withdrawals are processed we may request identity and address documents. Typical details:

• We may ask for passport or ID and a recent proof of address (bank statement or utility bill).
• Verification can take time — please allow several days for review and provide clear documents promptly.
• Avoid sharing account passwords, and do not use other people’s payment methods.
• If you suspect your account is compromised, contact support immediately and consider changing passwords on linked email or payment accounts.

Managing Bonuses and VIP Rewards Safely

Bonuses and loyalty rewards can be enjoyable, but they sometimes encourage longer or larger play. Keep these pointers in mind:

• Read bonus terms carefully — contribution rates, wagering multipliers and max stake rules affect how quickly and safely you can convert bonuses to withdrawable funds.
• Some payments do not qualify for promotions; check which methods are excluded before depositing.
• If you are part of a VIP or loyalty scheme, be aware of any withdrawal caps, activation requirements or time-limited offers so you don’t feel pressured into risky play.
• Use loyalty rewards as extras rather than a reason to chase losses.

Getting Support: Talk to Someone

Reaching out is a strong, positive step. You don’t have to handle it alone — confidential help is available.

• Contact our 24/7 live chat or email support if you want to set limits, request a time-out, or discuss self-exclusion.
• Consider talking to a professional counsellor or a support organisation if gambling is affecting your mental health or finances.
• Trusted organisations and tools are available to help with problem gambling and blocking software if you want to restrict access on your devices.

If You Need to Close or Restrict Your Account

If you decide to close your account or need an enforced restriction, we will help you through the process and explain what happens to any funds or pending transactions.

• Account closure is available on request and will prevent future access.
• Before closure, please consider whether a temporary time-out or self-exclusion better meets your needs.
• If you have pending withdrawals, we will advise how verification or closure affects their processing.

If you are concerned right now, please contact our support team. If you prefer to seek independent advice or specialist support, we encourage you to do so — reaching out is an important and positive step.