Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information. Please read it carefully. If you do not agree with our practices, do not provide personal data or use our services.

Scope and Eligibility

This policy applies to personal data we collect when you visit our website, create an account, contact us, or otherwise interact with our services. Our services are not available to residents of certain jurisdictions; you must be at least 18 years old to register. If you are under 18, do not provide any personal information to us.

Information We Collect

We collect information you provide directly and data gathered automatically when you use our site.

• Account and identity information: name, date of birth, contact email, username, password, and other details you enter when creating an account.
• Verification documents: copies or photographs of identity documents and proof of address where required for identity verification.
• Communications: correspondence you send to us by email, chat, or other messaging channels and records of our responses.
• Usage and technical data: IP address, device and browser information, pages visited, interaction data, and other diagnostic data collected automatically.
• Preferences and settings: language preferences, marketing consents, and personalisation choices.

How We Use Your Information

We use personal data for clear, specific purposes and only on appropriate legal grounds. Typical uses include:

• To create and manage your account and provide the services you request.
• To verify your identity where required by law or to protect the integrity of our services.
• To communicate with you about your account, updates, and support requests.
• To operate, improve and personalise our website and services.
• To detect, prevent and investigate fraud, abuse, or other prohibited conduct.
• To comply with legal, regulatory, or internal policy obligations.
• To send service-related notices and, where you consented, marketing materials.

Legal Basis for Processing (GDPR Relevant)

Where the GDPR applies, we rely on one or more of the following legal bases:

• Contract performance: processing necessary to provide services you request.
• Legal obligation: processing necessary to comply with laws and regulatory requirements.
• Legitimate interests: such as fraud prevention, network security, and improving services, balanced against your rights.
• Consent: where we ask for your explicit permission for certain processing activities, such as marketing or cookies not strictly necessary for the service.

Identity Verification and Related Checks

To protect users and comply with legal requirements we may require identity verification. We collect copies of identity documents and proof of address when necessary. We use this information to:

• Confirm your identity and eligibility to use our services.
• Prevent fraud, money laundering, and other prohibited activities.
• Comply with legal and regulatory verification obligations.

When you provide documents, we will process them securely and limit access to authorised personnel and service providers involved in verification.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the site, remember preferences, analyse usage, and, where permitted, provide personalised content. You can manage cookie preferences through your browser settings or any cookie controls we provide.

Sharing and Disclosure of Personal Data

We share personal data only for legitimate business purposes and with appropriate safeguards. Typical recipients include:

• Service providers who perform operations on our behalf (e.g., hosting, identity verification, analytics, and customer support).
• Affiliated companies or partners where necessary to provide services or manage accounts.
• Law enforcement, regulators, or other authorities when required by law, legal process, or to protect rights and safety.
• Third parties to help detect, prevent, or investigate fraud, security breaches, or abuse.

We require processors to protect personal data and act only on our instructions.

International Transfers

Your personal data may be processed or stored in jurisdictions outside your country of residence. Where transfers are made from the European Economic Area (EEA) to countries without an adequacy decision, we implement appropriate safeguards such as standard contractual clauses or other measures required by data protection law to protect your rights.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, to fulfil contractual and legal obligations, and to resolve disputes. Retention periods vary depending on the type of data and legal requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on where you live and subject to local law, you may have the following rights in relation to your personal data:

• Right of access to the personal data we hold about you.
• Right to rectification of inaccurate or incomplete data.
• Right to restriction of processing in certain circumstances.
• Right to erasure (the “right to be forgotten”) where applicable.
• Right to data portability in certain cases.
• Right to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at the address below. We may ask you for information to verify your identity before acting on a request. You also have the right to lodge a complaint with a supervisory authority in your country.

Automated Decision-Making and Profiling

We may use automated systems to help detect risk, prevent fraud, and deliver or personalise services. Such processing may involve profiling based on your activity. Where automated decisions have a legal or similarly significant effect on you, you may have rights to request human review and to contest the decision. Contact us to discuss any concerns.

Security

We take reasonable technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, and other risks. Measures include access controls, encryption where appropriate, and staff training. No system can be guaranteed 100% secure, so we also ask you to take care with your account credentials and device security.

Children

Our services are intended for adults only. We do not knowingly collect personal data from anyone under 18. If we learn we have collected such data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through our website or other appropriate channels. Your continued use of our services after changes indicates your acceptance of the revised policy.

Contact

If you have questions, wish to exercise your rights, or want to raise a concern about our handling of personal data, contact us.